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Frequently asked questions
Shipping
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Shipping is calculated by total order weight and shipping zone. Standard orders use fixed box sizes up to 35 lb, and larger orders use our 50 lb and 100 lb heavy-shipping rates.
Each fish is assigned a shipping weight based on size, and the system automatically applies the correct box tier at checkout. Very large or special packing orders may require a shipping review before final confirmation. All shipments are fulfilled by UPS and are sent via Next Day Air.
*See Shipping Guide for more details
* Please note that if you are ordering from Hawaii, make sure that you have all the necessary permits from the Hawaii Department of Agriculture before placing an order.
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